Products
We make things that work better and last longer.
Quality You Can Trust
Every product is carefully selected for you
Made with care
We believe in building better
A team with a goal
Your happiness is our top priority
Frequently asked questions
Return Policy
Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
You may return most new, unused, and undamaged items within [1] of delivery for a refund or exchange.
Items must be returned in their original condition and packaging, with all tags, manuals, or accessories included.
To initiate a return, please contact us at tendoramart0@gmail.com with your order number and reason for return.
Non-Returnable Items
Certain items cannot be returned, including:
Personalized or custom-made products
Perishable goods (e.g., food, flowers)
Digital downloads or gift cards
Items marked “Final Sale”
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within [6 business days].
Please note that shipping fees are [non-refundable/refundable depending on your policy].
Exchanges
We offer exchanges for defective, damaged, or incorrect items. If you need to exchange a product, please contact us within a day of delivery.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or wrong item).
We recommend using a trackable shipping method. We are not responsible for items lost during return shipping.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
Shipping & Delivery Policy
We aim to provide a smooth and reliable delivery experience for all our customers.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
Standard delivery takes up to 6 business days after your order has been processed.
Delivery times may vary slightly depending on your location and courier services.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details.
Tracking allows you to monitor your package until it arrives.
Delays
While we do our best to ensure timely delivery, unforeseen circumstances such as courier delays, weather disruptions, or customs checks may affect delivery times. If this occurs, we will keep you updated.
Shipping Costs
Shipping fees are calculated at checkout based on your location and delivery option selected.
Optional: Free shipping on orders over Rs.2500
Where are your products manufactured?
All of our products are proudly manufactured in Pakistan,ensuring high quality and responsible production practices.